Refund policy
At Fibscoffee, we take pride in offering high-quality coffee and products. If you are not satisfied with your purchase, we want to make it right. Please read our refund policy carefully to understand your options.
Refund Eligibility
- We offer refunds for products that arrive damaged, defective, or are significantly different from what you ordered.
- We do not offer refunds for a change of mind or individual taste preferences.
Damaged or Defective Products
If you receive a product that is damaged, defective, or not as described, please contact our customer support team at [Fibscoffee@gmail.com] within [3] days of receiving the product. We may request clear photographs of the product in question.
Once we receive your request and verify the issue, we will offer one of the following options:
- Replacement: We will send you a new product to replace the damaged or defective item.
- Refund: If a replacement is not available, we will issue a refund to the original payment method.
Process for Refunds
- Refunds will be processed within [3] business days after approval.
- The refund amount will be equal to the purchase price of the product, excluding any shipping or handling fees.
- Refunds will be issued to the original payment method used for the purchase.
Cancelled Orders
If you wish to cancel an order, please contact us as soon as possible. If the order has not yet been processed or shipped, we will cancel it and issue a full refund.
Contact Us
If you have any questions or need assistance with a refund, please contact our customer support team at [Fibscoffee@gmail.com]. We are here to help you and ensure your satisfaction